Wednesday, March 14, 2012

Extreme VAC Services for Inmate Phone Calls

By Elmer Richardson


The latest call technology has been incorporated by Value Added Communications, VAC, for providing inmate calls solutions to correctional institutions, such as jails. The inmate calls offer an option for the inmates to remain connected with dear ones, through this superior telecommunication service solution.

The Focus 100 is provided by VAC as an automatic way of inmate calls system which is ideal for huge institutions. They feature a voice prompt which eliminates the need of a live operator intervention which might be risky, and this helps both the caller and the called party. These are made in Spanish and English for all to understand clearly. The PIN records the inmate name and is mentioned at the start of the call, in order to eliminate possibilities of passing messages during the name recording window.

The service of VAC inmate calls includes all details of the institution, the call charge, the type of call, inmate name and so on being given to the called party, and he can exercise the option of accepting or rejecting the call or even other future calls. In case of any monitoring or recording of calls, suitable notification is also given to the called party.

All safety restrictions of the jail authorities are met with VAC inmate calls solutions as they provide recordings, search capabilities and unique reports. With the help of inmate ID controls, it is possible to add incentives for good behavior and penalties for poor behavior. The institute can also increase its revenue by allowing calls which were previously unbillable numbers.

VAC inmate calls also provide a feature which protects access by a password. It is possible to get all details of the recorded calls and other details of the numbers called, by the jail authorities. The playback section of the VAC inmate calls makes it possible to mark any particular part of a conversation. They also have a notes function which can be used for adding to the recording file. They also provide an attorney privilege feature, whereby the inmate can make calls to his attorney and remains protected as it is prevented from recording such inmate calls.




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